If your garment needs some slight adjustments, alterations are complimentary on all garments, at no extra cost to you.
If your garment doesn’t fit perfectly and requires more significant adjustments, we will correct and remake your garment free of charge, at no extra cost to you.
Something wrong with your garment? Email our Team to see if we can help or receive an InStitchu store credit if you meet our return requirements.
All orders, whether placed online by yourself or at one of our Showrooms by one of our Stylists, are covered by our Perfect Fit Guarantee, whereby in the unlikely event that your garment is anything but the perfect fit, InStitchu have three fuss-free solutions to choose from to ensure you walk away completely satisfied. Your InStitchu purchase is completely risk free.
CORONAVIRUS (COVID-19) UPDATE—due to the unprecedented Coronavirus (COVID-19) pandemic we have extended our alteration and remake timelines to 30 days from the date we reopen our Showrooms. However, it is necessary that you email our Customer Experience Team within 10 days of receiving your order, to inform us of any issues. We hope you and your family stay safe at this time and thank you for your continued support of our Australian owned business.