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Terms and Conditions

1. General

1.1. These terms and conditions (the Terms) govern your use of,, or any other affiliated websites (collectively, the Website) and your purchase of any suits, shirts, jackets, pants, shoes, ties or other products (the Products) from Institchu Pty Ltd (ACN 153 474 858) (Institchu), whether through the Website, over the telephone or in an Institchu store (Store).

1.2. You, being any entity who uses the Website and/or purchases the Products (you) acknowledge that you must also comply with Institchu’s policies on the Website (the Policies), which will form part of these Terms, except to the extent of any inconsistency between the Terms and the Policies, in which case these Terms shall prevail (unless otherwise stated by Institchu).

1.3. By using the Website and/or purchasing the Products, you warrant that you have read and understood these Terms and you agree to be bound by the Terms. These Terms (including the Policies) constitute the entirety of the terms and conditions applicable to your use of the Website and/or purchase of the Products, unless otherwise expressly agreed by Institchu in writing.

1.4. Institchu reserves the right to vary the Products, the Website, the Terms and/or the Policies, or any component contained therein, at any time in its absolute discretion and without notice to you. You agree that that your continued use of the Website and/or purchase of the Products constitutes an agreement by you to by bound by the Terms, as varied by Institchu from time to time. If you do not agree to the Terms, you must not use the Website or purchase the Products.

2. Orders

You agree and acknowledge that:

2.1. Institchu’s display of Products on the Website or in a Store constitutes an invitation to treat;

2.2. your placement of an order for any Products (the Order) constitutes an offer to purchase such Products;

2.3. your offer is not accepted by Institchu until:

  • Institchu receives the full purchase price for all Products in your Order, plus postage costs; and

  • Institchu sends you a receipt for the Order, and

2.4. in the event that, after your offer is accepted, Institchu advises that they are not able to provide certain Product/s, then:

  • you may choose replacement Product/s, at the same value; and

  • you release Institchu from all claims and liability.

3. Pricing and Payment

3.1. In order to purchase a Product, you agree to pay Institchu the price that Institchu has allocated to that Product, plus any postage prices that are displayed on the Website or otherwise advised by Institchu (collectively, the Price). You are also liable to pay any duties, taxes, government levies or other financial charges that might be added to your Order.

3.2. You must pay the Price for all Products in an Order upon submitting the Order.

3.3. Institchu accepts payment via credit card, Paypal and direct credit (in circumstances authorised by Institchu). Institchu uses Stripe, who ensure that your information is kept safe and secure (third party processing fees may be payable by you in this regard). Institchu also uses Secure Socket Layering technology to protect online transactions and to ensure that your payment information is never stored on the Website.

3.4. Institchu reserves the right to vary the prices of the Products, in its absolute discretion and without notice to you. You agree that any varied prices will apply to all Orders made after such variation.

3.5. If you trigger a ‘chargeback’ through your card provider or elsewhere, or if you fraudulently use the payment details of another entity, Institchu has no obligation to provide you the Products and may refuse to sell you Products in the future.

3.6. In the event that Institchu agrees that you may pay a deposit to secure a Product or fabric, then:

  • it will advise you of the deposit amount (Deposit);

  • you must pay the Deposit to Institchu;

  • the Product or fabric is not secured until Institchu confirms this in writing and receives the Deposit; and

  • you must submit your Order (and pay the Price) for the applicable Product/s within a reasonable time of paying the Deposit, failing which Institchu may cancel the arrangement.

3.7. Unless otherwise expressly stated by Institchu, all prices for the Products are in Australian Dollars (AUD) and, unless otherwise stated, include GST.

3.8. You agree that Institchu may apply or set-off any monies that it receives from you towards any amounts that you owe Institchu under these Terms.

4. Shipping and Delivery

4.1. Subject to your compliance with these Terms, Institchu will supply the Products in an Order to you.

4.2. Institchu posts your Order to the address that you provide when submitting the Order. All deliveries will require a signature, unless you request otherwise. Upon the delivery of the Order to your nominated address, ownership of, and risk in, any Products in the Order pass to you.

4.3. Any delivery times displayed on the Website or specified in an email from Insititchu are estimates only. Dispatch and delivery times may vary depending on availability or factors outside of Institchu’s control, and you release Institchu from any liability relating to the timing of the postage or delivery of your Order.

4.4. In the event that you do not receive an Order within fourteen (14) days of the date when you receive Institchu’s confirmation that the Order has been shipped, please advise Institchu by email.

4.5. If Institchu determines that an Order was lost as a result of its delivery company, Institchu will replace the Order. However, if you did not receive your Order as a result of you providing the incorrect address, or any other breach, act or omission on your part, then Institchu has no obligation to replace the Order.

4.6. If there are multiple Products in an Order, you acknowledge that they might be sent separately, depending on availability.

5. Refunds and Returns

5.1. You agree that Institchu’s Policies regarding alterations, remakes and returns apply.

5.2. You acknowledge that any postage costs you pay for the Order are non-refundable. Institchu will not be liable for any costs that you incur, including but not limited to postage costs, in order to return any Product/s to Institchu.

5.3. Institchu must receive any returned Products in their original condition and they must not have been worn, washed, altered or otherwise used or changed in any way.

5.4. Please be aware that Institchu monitors any potential misuse of its returns policy. If Institchu determines that you are abusing or misusing its returns policy, Institchu reserves the right to refuse your request and/or restrict or cancel your access to the Website or the Products.

5.5. Institchu will process any returns or refunds once Institchu has verified, in its discretion, that you have complied with the Terms and the Policies.

6. Cancellation

6.1. Institchu reserves the right to cancel your Order at any time prior to ownership of the Products passing to you, in which event Institchu will refund you any money that you have paid for those Products within fourteen (14) days.

6.2. If you wish to cancel an Order, you may email Institchu requesting its consent to do so. Please note that if Institchu has already posted your Order or commenced manufacturing your Products, you are not entitled to cancel the Order. In other circumstances, Institchu may agree to cancel the Order, in which case Institchu will refund you the price of the cancelled Products.

7. Promo codes

7.1. Institchu may offer promotional codes from time to time, subject to any conditions or Products that Institchu determines, in its absolute discretion (Promo Code).

7.2. Only one Promo Code can be used on an Order.

7.3. In the event that Institchu determines that a Promo Code has been wrongly copied, distributed or otherwise misused, Institchu reserves the right to cancel, modify or suspend the Promo Code in its discretion.

7.4. Institchu makes no guarantees or representations regarding Promo Codes and is released from any liability arising in relation to them or their failure.

8. Gift cards

8.1. You agree that Institchu’s Policy regarding gift cards applies.

8.2. Institchu may offer gift cards for sale, at specified prices, to be used to purchase Products (Gift card). Institchu reserves the right to impose any restrictions or conditions on Gift Cards.

8.3. Please note that:

  • digital Gift Cards expire one (1) year after they are purchased; and

  • physical Gift Cards expire on the date stated on the Gift Card (or, no date is stated, then one (1) year after the Gift Card is purchased).

8.4. The Gift Card may only be used towards the purchase price of Products; you will be liable for any postage charges.

8.5. In the event that the Product/s you purchase:

  • exceed the value of the Gift Card, you will be liable to pay any additional amounts, in addition to postage charges; or

  • are lower than the value of the Gift Card, then your Gift Card will contain the remaining value.

8.6. A Gift Card may not be used in conjunction with any Promo Codes.

9. Rewards Program

9.1 Institchu may elect to implement a rewards program (the Rewards Program), as varied by Institchu from time to time. You agree that the terms applicable to the Rewards Program shall be as outlined in these Terms, as displayed on the Website or as otherwise advertised by Institchu in writing (the Rewards Terms). In the event that there is any inconsistency between the Rewards Terms, Institchu shall determine which Rewards Terms prevail.

9.2 You agree and acknowledge that:

  • you must create and maintain a login account with Institchu on the Website in order to participate in the Rewards Program;

  • when the Rewards Program is introduced, if you already have an account with Institchu or if you create an account with Institchu at any time after, you will automatically be enrolled in the Rewards Program and you consent to receiving communication relating to the Rewards Program;

  • you will earn points to use in the Rewards Program (the Rewards Points) when you:

    • purchase Products from Institchu; or

    • complete other qualifying actions (as advised by Institchu in writing from time to time),

  • you may use Rewards Points:

    • when you submit Orders on the Website or in a Store, subject to meeting Institchu’s requirements (including having the minimum number of Rewards Points available);

    • in order to reduce the Price of the Products in the Order by the value of the Rewards Points that you use (which value is determined by Institchu from time to time); and

    • within six (6) months of earning the Rewards Points,

  • you may not use the Rewards Points in conjunction with any other offers, discounts or store credits;

  • Institchu has the right to determine and vary, at any time and in its absolute discretion:

    • the value of Rewards Points in proportion to dollars and discounts;

    • how you may use or redeem Rewards Points; and

    • other features, offers, benefits and terms which apply to the Rewards Program, and

  • Institchu reserves the right to end the Rewards Program at any time, without notice to you.

10. Refer-a-Friend Program

10.1 Institchu may elect to implement a refer-a-friend program (the RAF Program), as varied by Institchu from time to time. You agree that the terms applicable to the RAF Program shall be as outlined in these Terms, as displayed on the Website or as otherwise advertised by Institchu in writing (the RAF Terms). In the event that there is any inconsistency between the RAF Terms, Institchu shall determine which RAF Terms prevail.

10.2 Referrer

If you are the party referring another party under the RAF Program (the Referrer), you agree and acknowledge that:

  • Institchu may provide you, on the Website, in an email, in Store or otherwise, with a link to use if you would like to refer a friend to Institchu (the Referral Link);

  • you may share your Referral Link with other entities (the Referees) by email, text message, Facebook or by other means approved by Institchu (in which case you warrant that the Referee has consented to Institchu contacting them); and

  • you will receive a one hundred and twenty nine dollars ($129) worth of Rewards Points (the Referrer Credit) to use on an Order with Institchu:

    • for each Referee who successfully uses your Referral Link to purchase an Order in accordance with the RAF Terms:

    • if you have not used any other discount on the Order;

    • if your Order is purchased within six (6) months of receiving the Referrer Credit; and

    • subject to the compliance with the remainder of these RAF Terms.

10.3 Referee

If you are a Referee, you agree and acknowledge that you can use a Referral Link to get a free shirt, valued up to one hundred and twenty nine dollars ($129) referral discount (the Referee Discount) once on your first Order with Institchu:

  • if you create an account with Institchu;

  • if you purchase an Order with Institchu on the Website or in a Store:

    • with a value equal to, or exceeding, $599; and

    • that contains a custom suit and/or shirt; and

    • within three (3) months of receiving the Referral Link,

  • if you present the Referral Link when purchasing the Order;

  • if you have not used the Referral Link or any other Referral Link or other discount on the Order; and

  • subject to the compliance with the remainder of these RAF Terms.

10.4 Generally

Referrers and Referees agree and acknowledge that:

  • the RAF Program does not apply to wedding parties;

  • Referrer Credits and Referee Discounts cannot be used in conjunction with any other offer, voucher or credit;

  • Institchu reserves the right to refuse to provide the Referrer Credit and/or the Referee Discount, in the event that Institchu forms the view that:

    • the Referee has already used a Referral Link or is already a customer of Institchu; or

    • the RAF Program is being misused, and

  • Institchu reserves the right to end the RAF Program at any time, without notice to you.

11. You

By using the Website and/or purchasing the Products, you, at all times:

9.1. agree to provide accurate, current and complete information to Institchu at all times;

9.2. warrant that you are over the age of 18 (or, if under this age, that you are supervised by a parent or guardian, who agrees to be liable under these Terms also);

9.3. confirm that you have elected to use the Website and/or purchase the Products of your own free will;

9.4. acknowledge that your use of the Website and/or purchase of the Products may result in data usage charges from your mobile or internet provider;

9.5. agree to maintain the security of any passwords and login information for the Website (and, in this regard, you agree that you are solely responsible and liable for any other entities who access the Website through your login account, regardless of whether you authorised such use);

9.6. use the Website and/or purchase the Products at your own risk and only for their intended purpose;

9.7. warrant that you are not allergic to, or otherwise unable to purchase or use any Products that you purchase; and

9.8. agree that, in the event that an account on the Website or for an Order is created in the name of a corporate entity, then these Terms are enforceable against that entity and the individual who creates the account and/or submits the Order on the entity’s behalf, which individual enters into these terms as personal guarantor for the corporate entity.

12. Restrictions

You must not, at any time:

10.1. use the Website or purchase the Products for any purpose that is illegal, beyond its intended use, or otherwise prohibited by these Terms;

10.2. use or attempt to use another user's account without authorisation;

10.3. infringe a third party’s intellectual property, or other, rights;

10.4. harass, abuse, intimidate, stalk, threaten, bully, or otherwise offend any other customer in a Store or other user of the Website, or use the Website in a defamatory or offensive way;

10.5. make disparaging remarks or comments about, or do anything that may be detrimental to, Institchu;

10.6. post, transmit or distribute anything which has the potential to cause technical damage to the Website (include a virus, trojan, worm, logic bomb or any other material which is malicious or technologically harmful);

10.7. reverse engineer, decompile or dissemble any part of the Website;

10.8. hack into any aspect of the Website or Institchu’s business and/or corrupt data (including by trying to access other user’s passwords, phishing, accessing hidden URL’s, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to);

10.9. send unsolicited advertising, promotional material or other content to Institchu or any of its customers; or

10.10. assign your rights and obligations under these Terms, in whole or in part, without Institchu’s prior written consent (in this regard, you agree that any unauthorised assignment shall be deemed null and void).

13. Institchu

You agree and acknowledge that Institchu may, at any time in its absolute discretion and without notice to you:

11.1. modify, suspend or terminate your access to a Store or Website, in whole or in part,

11.2. assign its interests outlined in these Terms; and/or

11.3. run advertisements and promotions on the Website, and in this regard Institchu will not be a party to any dealings that you may have with any other entities as a result of such advertisements or promotions.

14. Products

You agree and acknowledge that acknowledge that:

12.1. the colours, appearance, sizes and other aspects of the Products shown on the Website may vary slightly from the actual Product/s you receive;

12.2. you must follow the care instructions on each garment, including specialty dry clean only for certain pieces;

12.3. the Products have not been sold to you by way of sample;

12.4. you have not made any representations to Institchu regarding the purpose for which you intend to use the Products; and

12.5. no representations have been made as to the fitness or suitability of the Products for any purpose.

15. Services

In the course of purchasing the Products, you may request that Institchu provide measurement and associated services (the Services) to you. In respect of the Services, you agree and acknowledge that:

13.1. Institchu may elect, in its absolute discretion, to provide the Services;

13.2. in the event that Institchu agrees to provide the Services, it will do so at a time nominated by Institchu, and subject to any other conditions that Institchu determines;

13.3. you must act in a polite, courteous and respectful manner and must otherwise comply with the reasonable requests of Institchu’s employees and representatives;

13.4. in the event that you do not comply with these Terms, Institchu may cease providing the Services and refuse you access to the Store; and

13.5. you release Institchu from any claims, demands or other losses associated with your receipt of the Services and/or attendance in a Store.

16. Intellectual Property

14.1. The Products, the Stores, the Website and all components contained therein, including, without limitation, all trade marks, service marks, patents, designs, works, presentations, booklets, checklists, videos, films, graphics, photographs, scripts, sound recordings, images, documents, systems, platforms, databases, know-how, trade secrets, domain names, internet addresses, data, computer software and other materials (collectively, the Institchu IP) are the property of Institchu and its related entities, as defined in the Corporations Act 2001 (Cth) (Related Entities).

14.2. Institchu owns all intellectual property rights in relation to the Institchu IP which arise by operation of legislation, common law or equity, including, but not limited to, all present and future rights, title and interest in and to such works and other forms of intellectual property, irrespective of whether such items or rights are registered, or capable of registration. All goodwill accrued in relation to the Institchu IP accrues to the exclusive benefit of Institchu and its Related Entities.

17. Limited Licence

15.1. Institchu hereby grants you a non-exclusive, revocable, limited, non-sublicenseable licence to wear the Products and/or use the Website to purchase the Products. In using this licence, you must not:

  • use the Institchu IP other than for its intended purpose;

  • use or display the Institchu IP in any way that indicates that Institchu has endorsed or approved you or your products or services without Insitchu’s prior written approval;

  • copy, adapt, reproduce, broadcast, store, transmit, distribute, display, print, publish or create derivative works from any of the Institchu IP;

  • imitate or use in the same or a deceptively similar fashion any of the Institchu IP, in whole or in part, including the look and feel of the Products, the Website and/or the Stores;

  • use any data mining, robots or similar data gathering or extraction methods with respect to the Institchu IP;

  • use the Website, the Institchu IP or the Products in any way that could damage Institchu, its reputation or the goodwill or other rights associated with the Institchu IP (including by way of social media platforms, including Facebook, Instagram or Twitter); or

  • use the Institchu IP for a commercial purpose.

15.2. Nothing in these Terms should be construed as granting you any licence or right to use Institchu’s business names or trade mark/s, registered or unregistered, at any time without its prior written consent.

18. Your Material

In the event that you are deemed the owner or author of any intellectual property (including any ideas, designs, photographs, know-how, techniques, questions, reviews, comments, messages or other content) (Your Material) that is derived from, or otherwise related to, the Institchu IP, then you hereby:

16.1. grant Institchu an irrevocable, perpetual, royalty-free, worldwide, transferrable and sub- licensable licence to use Your Material in any way, in its discretion and for any purpose;

16.2. at Institchu’s election, you agree to assign to Institchu the ownership in Your Material, in whole or in part (and you acknowledge that this provision constitutes an effective assignment of such intellectual property rights); and

16.3. warrant that such material does not breach these Terms and that you have the right to grant the above licence or assignment, as the case may be.

19. Termination

Institchu is entitled to terminate the license in these Terms and/or your access to the Website, a Store and/or the Products, without notice to you, in the event that you breach the Terms.

20. Liability and Indemnity

18.1. Except as expressly stated by Institchu, the Products and the materials contained therein are provided on an "as is" basis and without warranties of any kind. To the extent permitted by law, Institchu expressly disclaims all other warranties, express or implied, relating to the Products, the Website and the Stores.

18.2. You waive, release and covenant not to assert against Institchu or its Related Entities or associates any claims, demands or allegations of any nature, including but not limited to, in relation to:

  • any errors, omissions, delays, interruptions or other matters relating to the Website, the Institchu IP and/or the Products;

  • any materials or content posted or otherwise transmitted by a third party on the Website or on other forms of social media; and/or

  • any accident, loss or damage to property or death of or injury to any person of whatever nature or kind (in this regard, you warrant that you enter the Store at your own risk).

18.3. Without limiting the remainder of this clause 18, neither Institchu or its Related Entities or associates shall be liable for any direct, special, indirect or consequential damages, or any other damages of any kind.

18.4. In no event shall the aggregate liability of Institchu, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the Website, a Store or the Products, exceed the replacement amount of the applicable Products.

18.5. You agree to indemnify Institchu and its agents, directors and employees from all claims, losses, demands, damages, proceedings, compensation, costs, charges, expenses and liabilities, including but not limited to legal costs, arising from or relating to:

18.6. your fraud, misconduct, negligence or breach of these Terms; and/or

18.7. Your Material.

21. Third Party Links

The Website may include links to websites, platforms or other software operated by third parties. Institchu has no responsibility or liability for the content and activities of such websites, platforms or software.

22. Privacy Policy

Please refer to Institchu’s Privacy Policy for information on how Institchu collects, uses and discloses personally identifiable information from its users.

23. Applicable Law and Venue

You agree that all disputes, claims or other matters arising from or relating to your use of the Website and/or purchase of the Products will be governed by the laws of New South Wales, Australia. You agree that all claims arising from or relating to the Website or the Products will be heard and resolved in a court of competent jurisdiction located in New South Wales, Australia. All references to a time in the Terms is that time in Sydney, Australia.

24. Severability

If any provision of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions.

25. Notices

You agree that Institchu has the right to send you certain information in connection with the Website and/or the Products and you hereby consent to receive communications from Institchu electronically. Institchu may send you this and any other information in electronic form to the e-mail address you specify through the Website or at a Store. Notices provided to you via e-mail will be deemed given and received on the transmission date of the email.

26. Construction

You agree and acknowledge that:

24.1. these Terms are for Institchu’s benefit and may be waived in writing by Institchu, in whole or in part, at any time in its discretion; and

24.2. in the event that a dispute arises as to the interpretation of a provision in these Terms, Institchu’s interpretation shall prevail.

27. Waiver

You agree that a failure, delay in exercise or partial exercise by Institchu in enforcing any provisions of the Terms shall not operate as a waiver of its rights in relation to enforcement of those provisions. Any waiver by Institchu must be in writing and signed by Institchu.

28. Interpretation

In these terms, unless otherwise stated:

26.1. a reference to a person includes a natural person, a company or other entities recognised by law;

26.2. a reference to any legislation, statute, ordinance code or other law includes regulations and other instructions under it and consolidations, modifications, amendments, re-enactments or replacements of it;

26.3. a reference to a time is to that time in Sydney, Australia;

26.4. a reference to writing includes electronic communication;

26.5. an obligation, representation or warranty on the part of two or more persons binds them jointly and severally;

26.6. an obligation, representation or warranty in favour of two or more persons is to be construed for the benefit of them jointly and severally; and

26.7. use of the word ‘including’ or any similar expressions are not words of limitation.

29. Questions and Feedback

If you have any questions regarding the Terms, the Products, the Website and/or the Institchu IP, or if you have any copyright complaints, please email Institchu at

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