If your garments have not been made to the correct measurements, design or fabric and your alterations costs will exceed the alterations limits per item, please simply complete the following two steps:
Download and complete an InStitchu Remake Form and email it to firstname.lastname@example.org within 10 days of receiving your order. We may ask you to provide photos of your garment(s) / of you in your garment(s), so that we can confirm the mistake or fitting issue.
Once you receive notification that your form has been reviewed and approved, in order for your remake to be processed, please post your unworn garment(s) (tags still on and vents still stitched up) along with your InStitchu Remake Form to the below address within 30 days of receiving your order:
Using your InStitchu Remake Form, we will update your online InStitchu customer profile ensuring that all future orders will be made using your updated measurements.
Please note that customisation options cannot be changed for remakes, unless there was an error in a customisation option on the original item.
We recommend using a shipping service that allows for tracking and delivery confirmation and please note that you will be only be responsible for return shipping charges.