Your Stylist will assess your garments during your appointment and if your garment cannot be altered, then our Tailors will remake your garments, and your Stylist will coordinate this for you with our in-house Tailors.
If you received your garment direct to your address and your garments exceed the alterations limits per category, please simply complete the below two steps.
Please note for all remakes, the customisation options and fabric choice cannot be changed for remakes, unless there was a system error between the original order and the item received.
Download and complete an InStitchu Remake Form and email it to firstname.lastname@example.org within 10 days of receiving your order. We may ask you to provide photos of your garment(s) / of you in your garment(s), so that we can confirm the best way to fix the issue.
Once you receive notification that your form has been reviewed and approved, in order for your remake to be processed, please post your unworn garment(s) (tags still on and vents still stitched up) along with your InStitchu Remake Form to the below address within 30 days of receiving your order:
Please note that the customer is responsible for return shipping charges—we recommend using a shipping service that allows for tracking and delivery confirmation.
Once our Tailors complete your remake, your Stylist or a member from our Customer Experience Team will phone you to book a pick up appointment at a Showroom. Our Team will also update your measurements in your InStitchu online account ensuring all future orders will be made using your updated measurements.
Once your remake is approved, our Tailors will complete your remake and you can choose to have this sent to a Showroom for your collection or directly to your address. Using your InStitchu Remake Form, we will also update your InStitchu online account ensuring that all future orders will be made using your updated measurements.
CORONAVIRUS (COVID-19) UPDATE—due to the unprecedented Coronavirus (COVID-19) pandemic we have extended our alteration and remake timelines to 30 days from the date we reopen our Showrooms. However, it is necessary that you email our Customer Experience Team within 10 days of receiving your order, to inform us of any issues. We hope you and your family stay safe at this time and thank you for your continued support of our Australian owned business.