Our goal is to ensure you are 100% satisfied with your purchase. In the unlikely event that you are not happy with your InStitchu garment(s), our team will work with you to determine an appropriate action. An appropriate action may be that InStitchu will have your garment(s) altered or remade free of charge or we may offer you an InStitchu store credit to the value of your purchase. Please note that as every InStitchu order is made to order, to your exact measurements and design, we are not required to provide an InStitchu store credit or replacement for change of mind reasons.
Your Stylist will work with you to determine an appropriate action as per above. Please note that your garments must be physically returned to your Stylist for you to receive an InStitchu store credit, a customer cannot keep their garment and receive an InStitchu store credit.
Please complete these simple steps should you wish to return your item:
Email firstname.lastname@example.org within 10 days of receiving your order notifying us that you would like to return your item and why, attaching clear photos of your garment issues.
Once our team approve your return, in order for your return to be processed, please post your unworn garments(s) (tags still on and vents still stitched up) within 30 days of receiving your order to the below address:
Please note the customer is responsible for return shipping charges—we recommend using a shipping service that allows for package tracking.
Once your return has been approved, we will process your return and issue you with an InStitchu store credit to your online InStitchu account within 14 business days. Your Stylist will manage this process for you.
Once your return has been approved and we receive your garments, we will process your return and issue you with an InStitchu store credit to your online InStitchu account within 14 business days of receiving your returned item. Our Customer Experience Team will manage this process for you.
Please note, if items are purchased as part of a package or promotion and there is a problem with all items, all items from that package or promotion must be returned to receive a full InStitchu store credit and any items that are not returned will be charged at full retail price. InStitchu also has the right to deny alterations, a remake or an InStitchu store credit for an item that is believed to have been previously worn or damaged by the customer and not returned physically—a customer cannot keep their garment and receive a remake or store credit.
CORONAVIRUS (COVID-19) UPDATE—due to the unprecedented Coronavirus (COVID-19) pandemic we have extended our alteration and remake timelines to 30 days from the date we reopen our Showrooms. However, it is necessary that you email our Customer Experience Team within 10 days of receiving your order, to inform us of any issues. We hope you and your family stay safe at this time and thank you for your continued support of our Australian owned business.