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Not happy with your product?

Our goal is to ensure you are 100% satisfied with your purchase. If you are not happy with your InStitchu garment(s), please follow the below instructions so that we can determine an appropriate action. An appropriate action may be that InStitchu will have your garment(s) altered or remade free of charge or offer you an InStitchu store credit note to the value of your purchase. Please simply complete the following:

  1. Email customer service

    Please email our Customer Experience team at within 10 days of receiving your order to notify us you would like to return your item. Please also attach to this email, clear photos of any issues you have with your garment(s). A member of our Customer Service team will be in touch shortly to arrange the next steps.

  2. Post your unworn garment(s)

    In order for your return to be processed, please post your unworn garments(s) (tags still on and vents still stitched up) within 30 days of receiving your order to the below address:

    To: InStitchu Flagship Showroom
    Attn: Customer Service - Remake
    Address: Level 2, Suite 209, 350 George Street, Sydney NSW 2000

We will process your return and issue you with an InStitchu store credit within 14 business days of receiving your returned item.

If items are purchased as part of a package or promotion and there is a problem with all items, all items from that package or promotion must be returned to receive a full InStitchu store credit note and any items that are not returned will be charged at full retail price.

InStitchu has the right to deny alterations, a remake or an InStitchu store credit for an item that is believed to have been previously worn or damaged by the customer.

Please note that the customer is responsible for return shipping charges—we recommend using a shipping service that allows for tracking and delivery confirmation.

Please also note we are not required to provide an InStitchu store credit or replacement if you should change your mind as every garment is custom, made to measure to order.

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