Each customer is entitled to two complimentary remakes per custom product category.
Additional remakes may be approved if an item is lost in transit or arrives with a confirmed manufacturing defect. These cases must be verified by our Customer Experience Team and specifically approved.
To request a remake, you must return your original garment to InStitchu.
Remakes are produced and delivered according to the same schedule as new garments.
Remakes are subject to fabric stock and availability. If a fabric is no longer in stock, an alternative of equal or lesser value may be selected.
Receiving a complimentary remake on a custom product does not disqualify you from a full refund, but you’ll need to return both the original and the remade version of the garment to receive the refund.
A garment older than 3 months from the pickup time cannot be remade, unless assessed by the Customer Experience Team.
For wear and tear, the Customer Experience Team will assess the garment and make a decision within 24-48 hours. The garment should be kept with the customer while the assessment is being done.
A Remake will only be considered if an Alteration cannot deliver the warranted perfect fit.